KLANTENONDERSTEUNING
Midtronics streeft ernaar hoogwaardige producten en diensten aan onze klanten te leveren. Ons klantenondersteuningsteam is hoog opgeleid, deskundig en altijd beschikbaar om vragen te beantwoorden over productprestaties en -functies, evenals over algemene accutesten en beste praktijken.
Verkoop- en ondersteuningsdienst
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TIPS VOOR PROBLEEMOPLOSSING
Raadpleeg de handleiding
Met de volgende informatie:
- Stapsgewijze instructies
- Probleemoplossing
- Garantie en service-informatie
Als u een OEM-dealer bent
Met toegang tot een productenkennisbank-website:
- Bezoek de website voor volledige product referentie-informatie
- Neem contact op met uw servicemanager voor de sitetoegangsinformatie
FAQs
Als uw gereedschap niet correct werkt (niet opstarten wanneer het wordt ontkoppeld van een accu, wordt uitgeschakeld terwijl het in gebruik is, maakt het geen verbinding met andere componenten, verzendt geen gegevens naar BMIS, enz.)
Als uw gereedschap “AA”-batterijen bevat, dan kan het zijn dat deze moeten worden vervangen. Vervang ze zoals beschreven in de gebruikershandleiding.
Als de foutmelding 'Verbinding controleren' wordt weergegeven of als uw gereedschap geen testresultaten weergeeft
- Controleer alle kabelaansluitingen of ze stevig vastzitten aan het product.
- Controleer de staat van kabel en klem – duidelijke slijtage of breuk heeft invloed op de productprestaties en de kabelassemblage moet dan worden vervangen.
Als uw gereedschap een printer heeft en u ondervindt afdrukproblemen
- Controleer of u thermisch printerpapier gebruikt en of het met de glanzende zijde naar buiten in het apparaat is geladen.
- Controleer of de printerrol niet is gescheurd of losgekoppeld van de inkepingen in de rol.
Als uw scherm bevriest
- Koppel de kabels los.
- Schakel het gereedschap uit en weer in (niet in diepe slaapmodus).
- Vervang de interne AA-batterijen indien nodig.
Als u WiFi-verbindingsproblemen hebt
- Download en bekijk de WiFi-gids voor probleemoplossing.