Midtronics is committed to providing high-quality products and services to our customers. Our Customer Support team is highly trained, knowledgeable and available to answer questions about product performance and features, as well as general battery testing and best practices.

Sales and Service Support

Global Headquarters Willowbrook, IL, USA

7000 Monroe St. Willowbrook, IL 60527 USA

Phone: +1 (630) 323-2800
Toll-free in North America: (800) 776-1995

Contact us:

EMEA Headquarters Houten, The Netherlands

Hoofdveste 6-8, 3992
DG Houten, The Netherlands

Phone: +31 306 868 150

Contact us:

China Headquarters Shenzhen, China

1st Floor, Bldg. H Gang Zhi Long Science & Technology Center Qing Long Rd., Long Hua New District Shenzhen, China 518109

Phone: +86-75523741010

Contact us:

AP Regional Offices

Japan +81 3 6455 5884
South Korea + 82 70 4464 2266
Thailand +66 860 860 860
India +91 22 2756 4033

Contact us:


Consult the Instruction Manual

Featuring the following information:

  • Step-by-step instructions
  • Troubleshooting
  • Warranty & service information

If you are an OEM Dealership

With access to a Product Knowledge Base website:

  • Visit the site for full product reference information
  • Check with your Service Manager for site access information


If your tool does not operate correctly (will not power up when disconnected from a battery, powers off while in use, will not connect with other components, will not transmit data to BMIS, etc.)

If your tool has internal ‘AA’ batteries, they may require replacement. Replace them as outlined in your instruction manual.

If you encounter a ‘Check Connection’ error or your tool is not displaying test results
  • Check all cable connections to make sure they’re firmly attached to the product.
  • Check cable and clamp condition – obvious wear or breakage will affect product performance and the cable assembly should be replaced.
If your tool has a printer and you experience printing issues
  • Verify that you are using thermal printer paper and it is loaded into the tool with the shiny side out.
  • Confirm that the print roller is not broken or disconnected from the roller notches.
If your screen freezes
  • Disconnect cables.
  • Power cycle the tool (not in Deep Sleep mode).
  • Replace AA internal batteries if necessary.
If you have WiFi connection issues